Frequently Asked Questions
You can easily add a product to your shopping cart via the green button with the shopping cart. You can then order your product by pressing 'Proceed to checkout' in your shopping cart. Ordering is even faster if you already have an account with us. Your name and address are already in our system.
You can change the name or address of the order as long as you have not received a shipping confirmation. You do this by contacting our customer service via the contact form below.
It is possible to cancel the order. Please contact our customer service for this. It is important to do this quickly. If your package is already packed and ready for shipment, it is no longer possible to cancel the order.
Once we have received the cancellation, we will get to work for you as soon as possible. We will refund the purchase amount to your account within 5 working days.
Do you have a question? Find your answer below in our frequently asked questions per category:
- Advice and quote
- To order
- Payment and invoice
- Damaged or incorrect order
- Installation Tips
- Other questions
Is your question not among the frequently asked questions and answers? Please contact us via the contact form below: